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PRIVACY POLICY

Privacy Policy - Updated 15.05.2019

At Marble Sleep Company, we care about your privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices and how we treat your personal information.

This policy will explain our privacy practices for hellomarble.com and all domains redirected from hellomarble.com (which we’ll refer to as "Sites"), Marble's mobile applications (the "Apps") and our other services provided by the Marble Sleep Company, depending on your location ("Marble," together with "we", "us", and "our"). We'll refer to the Site, the Apps, and our other services as the "Services".

This policy does not apply to the practices of third parties (including other members who sell using the Services or API users) who may also collect or receive data in connection with your use of the Services.

 

Accepting The Privacy Policy

In order for us to run our business and provide you with the Services, we need to process personal information. By accepting our Terms, you confirm that you have read and understand this policy including how and why we use your information.

If you do not want us to collect or process your personal information in the ways we have described in this policy, you should not use the Services. We are not responsible for the content or the privacy policies or practices of any of our members, website hosts, third-party websites, or third-party apps.

Marble's Terms require all account owners to be at least 18 years of age. Minors under 18 years of age and at least 13 years of age are permitted to use Marble's Services only if they have the appropriate permission and direct supervision by an adult or by the owner of the account.

Children under then the ages of 13 are not permitted to use Marble or the Services. You are responsible for any and all account activity conducted by a minor on your account.

By using the Services, you understand and acknowledge that Marble will use your information in the United States, Singapore and any other country where Marble operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to those countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information enjoys appropriate protections.

 

Information Collected or Received

In the course of providing our Services, we collect or receive your personal information in a variety of ways. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Services.

Registering an Account. Some of our Products give options of creating a user account (an “Account”). If you decide to create an Account, you will provide us with certain Personal Information, such as your user name and password. You are not required to register to use our Products.

Purchasing a Product. When you make a purchase, you will provide us with Personal Information, such as your name, email address, contact number and shipping address.

Using our Products. Our Products collect information when you use them.

Making a Payment. When you make a payment to Marble, you may need to provide Personal Information to our third-party payment processors and service providers. Such Personal Information may include sensitive Personal Information, such as your credit card number and shipping address.

Submitting information to us. We collect information you submit to us. For example, when you submit a ticket or request support for any of Marble's products and Services, we may use that information to improve our products and services.

Communications to us. We may collect Personal Information from you when you communicate with us through our various communication channels. For example, you may send us Personal Information by writing an email to us or calling our customer support department. If you contact us, we may keep a record of that correspondence.

Automatically collected information. When you visit our website, we may use automatic data collection technologies to collect certain information, such as your IP address, your browser type, your operating system, your access times, your network, and the pages you have viewed directly before and after accessing the website.

The technologies we use for this automatic data collection may include cookies, web beacons, tracking pixels, and other tracking technologies on our website. In particular, we use Google Analytics to help us understand your use of our website and the popularity of certain content so we can improve your experience.

You can learn about Google’s privacy practices at https://www.google.com/policies/privacy/partners/, and you can opt out of Google Analytics by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

The data collected using these automatic data collection technologies does not include any personal information.

We will not sell or rent your personal information to anyone.

At all times, Marble reserves the right to disclose your information where required by law or to comply with a valid legal process (such as a search warrant, subpoena or court order), to investigate or remedy potential violations of our policies, to protect Marble’s rights or property, or during emergencies when personal safety is at risk.

We may also share your information with our third-party service providers (but only as necessary to provide services to us) and our affiliates, in which case we will require those third-party service providers and affiliates to keep your information confidential and use it only for the purposes for which we disclose it to them.

Third-Party Service Providers that Marble uses and which may collect your personal information on Marble's behalf in order to provide Services, are the following

Cross Border World. We use Cross Border World to assist us in the storage of our products and the preparation of orders within Singapore. You can review Cross Border World's privacy policy at https://crossborderworld.com/terms-and-conditions-of-services/

HoolahWe use Hoolah as a partner to provide financing options to you when checking out and purchasing products from our shopping cart. You can review Hoolah's privacy policy at https://www.hoolah.co/privacy/

Ninja Van. We use Ninja Van as our trusted last mile delivery service provider. You can review Ninja Van's privacy policy at https://www.ninjavan.co/en-sg/privacy-policy

Stripe. We use Stripe as a third-party payment processor to provide you with convenient payment options. You can review Stripe's privacy policy at https://stripe.com/en-sg/privacy

 

How Marble Uses your Information

We use Personal Information to facilitate and improve our Products, and to communicate with you.

Some of these activities:

  • We come up with kick-ass marketing material that hopefully works for you and others like you.
  • We share information with our affiliates, partners and internally within our organization to improve our product offerings, services and communications with you.
  • Customize your experience on our website.
  • Monitor and analyze usage and trends to improve the functionality of our website
  • Fulfill any other purpose for which you provide your information or to which you otherwise consent.
  • Perform other business activities as needed, such as for recruiting purposes.
  • Send updates or notices about Marble that we think may be of interest to you.
  • To comply with the law as required through a valid legal process such as a court order or a search warrant.

Finally, we may share your information with a buyer or other successor company in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Marble's assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which personal information held by Marble about our website visitors is among the assets transferred.

 

Your Rights to Control and Access Your Information

You may do the following at any time by contacting us at support@hellomarble.co:

• See what information we have about you, if any.
• Change, correct, or have us delete any information we have about you.
• Express any concern you have about our use of your information.

 

Security

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. But no security measures are 100% secure and, thus, we cannot guarantee the security of your information. Any transmission of personal information is at your own risk. We cannot be held responsible for the circumvention by any third party of any privacy settings or security measures we implement.

 

Updates

We reserve the right to make changes to this Privacy Policy from time to time and for any reason. You should check this Privacy Policy regularly to see if there have been any changes. We will alert you about any changes by updating the “Updated” date of this Privacy Policy. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted changes in any revised Privacy Policy by your continued use of the website after the date the revised Privacy Policy is posted.