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Warranty

Mattress Warranty

Congratulations on your purchase of a Marble Sleep Co Mattress! We’re excited that you decided to give us a shot and we’re committed to giving you the best experience when it comes to sorting out the kinks in our product.

Your new mattress is covered by a 10-year limited warranty (the “Mattress Warranty”). This limited Mattress Warranty gives you specific legal rights. This limited Mattress Warranty extends to mattresses manufactured by The Marble Sleep Co. (“Marble”), purchased directly from Marble or any of our authorized retailers, and located in Singapore.

Our Mattresses are designed to work on a base that is capable of supporting the weight of the Mattress and the user(s). We also recommend a base that’s a flat and firm surface that will give you the best possible sleeping experience and prolong the lifespan of the Mattress. This Mattress Warranty does not cover your Product if you use it in a manner incompatible with that intended design.

This Mattress Warranty extends to:

This limited Mattress Warranty extends to the original purchaser of any of Marble’s Mattress who is located in Singapore. Customers who purchased their Mattresses through marble’s trade program and use those Mattresses for commercial purposes (for example, in a hotel or store) are “Trade Customers.” and will have a separate warranty governing that relationship and aftercare of those Mattresses.

All of Marble’s warranties, including any implied warranties, are valid only for the period of time the Mattress is owned by the original purchaser of the Mattress. The “original purchaser,” for the purposes of this Mattress Warranty, is the first purchaser of the Mattress from Marble or a Marble authorized retailer. Please retain a copy of your receipt as proof of purchase (The order confirmation you receive over email works) All Marble limited warranties are not transferable.

Our Warranty and responsibilities:

Marble warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 10 years from the time your Mattress is purchased by you, when the Mattress is used normally for its intended purposes in the home and on a bed base that is structurally capable of supporting the weight of the Mattress and user(s).

Our limited Mattress Warranty covers:

This limited Mattress Warranty applies to the following Defects:

  • Deterioration causing the Mattress to have a visible indentation greater than one (1) inch compared to the surrounding mattress areas after full recovery from load. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and foundation.
  • Any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage.
  • Any manufacturing defect in the zipper assembly of the Mattress Cover.

Marble expects you to not experience such indentations, but if you do, it is covered under the terms of this limited warranty.

This limited Mattress Warranty does not cover the following:

  • Comfort preferences.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, tears, stains, odors, unsanitary conditions, folds, footprints, burns, cuts, or signs of jumping on the bed, rodents, insect damage or other infestation, damage from liquids or gels or blood or bodily fluids or other fluids, or damage from weather or sun exposure.
  • Damage caused by commercial use, such as in a hotel or store
  • Any mattress manufactured by Marble sold by resellers who are not authorized, retailers.
  • Mattresses that have previously been purchased or used by another consumer.

In the event of a Defect, Marble’s sole and exclusive liability and your sole remedy under this limited Mattress Warranty will be, at Marble’s option, to provide a repaired or replacement Mattress or Mattress Cover, subject to your fulfillment of “Your Responsibilities” below. Replacement Mattress Covers may be provided in a color different from the Mattress Cover you originally purchased.

Your responsibilities:

In the event of a Defect and in order to get the benefit of this limited Mattress Warranty, you must return your Mattresses or Mattress Cover to Marble and provide us with proof of the original date of purchase. Should shipping costs be required to return your Mattress, you will NOT be responsible for those costs.

Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Mattress Warranty or by e-mail to the e-mail address found at the end of this limited Mattress warranty.

If you wish to replace your Mattress with a more expensive Mattress (an “Upgrade Mattress”), then please e-mail Marble at the e-mail address set forth at the end of this limited Mattress Warranty. You will be required to pay the difference between the original purchase price of the Mattress and that of the Upgrade Mattress, plus the cost of any related additional system pieces necessary for such Upgrade Mattress.

Marble will repair or replace (as applicable) and ship your Mattress or Upgrade Mattress back to you.

Replaced or repaired Mattresses are subject to the same limited Mattress Warranty as the original Mattress. If you obtain a replaced or repaired Mattress, the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. If you purchase an Upgrade Mattress, a new warranty term will begin upon the purchase of the Upgrade Mattress.

Limitations on liability:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL MARBLE OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF MARBLE HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. MARBLE’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.

Limited Adjustable Base Warranty

Your new Marble adjustable bedframe and base is covered by a 5 year limited warranty (the “Adjustable Base Warranty”). This limited Adjustable Base Warranty gives you specific legal rights. This limited Adjustable Base Warranty extends to Adjustable Bed Frames manufactured by The Marble Sleep Co. (“Marble”), purchased directly from Marble or any of our authorized retailers, and located in Singapore.

This Adjustable Base Warranty extends to:

This limited Adjustable Base Warranty extends to the original purchaser of any of Marble’s Adjustable Bases who is located in Singapore. Customers who purchased their Adjustable Bases through Marble’s trade program and use those Adjustable Bases for commercial purposes (for example, in a hotel or store) are “Trade Customers.” and will have a separate warranty governing that relationship and aftercare of those Adjustable Bases.

All of Marble’s warranties, including any implied warranties, are valid only for the period of time the Adjustable Base is owned by the original purchaser of the Adjustable Base. The “original purchaser,” for the purposes of this Adjustable Base Warranty, is the first purchaser of the Adjustable Base from Marble or a Marble authorized retailer. Please retain a copy of your receipt as proof of purchase (The order confirmation you receive over email works) All Marble limited warranties are not transferable.

Our Warranty and responsibilities:

Marble warrants the Marble Adjustable Base in its original packaging sold to you against certain defects in material and workmanship for specific periods of time as set forth below when the Adjustable Base is used normally for its intended purposes in the home.

Notwithstanding the foregoing, with respect to Trade Customers only, the limited warranty period shall be five (5) years.

Our limited Adjustable Base Warranty covers:

Years 1-5: Full coverage parts and labor warranty. Your Adjustable Base is warranted against defects in the equipment, including electronic parts, or materials for a period of up to five (5) years from the date of purchase for an Adjustable Base bought new.

Marble will assist the purchaser to arrange for the repair or replacement of any defective part through the customer service team, who will provide technical support, and any related labor at no cost. If onsite support is required, a $50 transportation fee will be incurred at the purchaser’s expense for each trip made by Marble’s customer service team.

If no repair is possible, Marble will provide a replacement Adjustable Base and will dispose of the original Adjustable Base, in each case, at no cost to the purchaser.

This limited Adjustable Base Warranty does not cover or apply to the following:

  • to any damage caused to the Adjustable Base resulting from misuse or abuse by the purchaser;
  • if there has been any repair or replacement of the Adjustable Base or any of the Adjustable Base’s parts by an unauthorized person;
  • to any damage to the Adjustable Base or any feature of the Adjustable Base resulting from improper handling or misuse, physical abuse or connection to an improper power supply, or by customer’s failure to adhere to the Owner’s Manual provided with the Adjustable Base, this limited Adjustable Base Warranty, and any other applicable document published or approved by Marble that is provided to the purchaser;
  • to any damage to the Adjustable Base’s cover(s), fabric(s), bedding cables, electrical cords by the purchaser;
  • to any damage resulting from an unauthorized modification to the Adjustable Base;
  • to any damage caused if the recommended weight restrictions** for the Adjustable Base are exceeded;
  • to any damage resulting from normal wear and tear or accidental damage caused by the purchaser;
  • to any other damage, cost, or expenses not expressly covered herein.
  • to any adjustable base where the product tag has been removed which shall immediately void the warranty. The product tag has both the model and serial numbers, which serve as a means of identification to establish one’s warranty rights. It is attached to the metal substructure visible when one lifts the head of the base.

**See owner’s manual for model-specific information

Limitations on liability:

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY REPLACES ALL OTHER REPRESENTATIONS, WARRANTIES OR CONDITIONS, WHETHER EXPRESSED, IMPLIED OR LEGAL, ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, DURABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NO ONE IS AUTHORIZED TO ASSUME OR UNDERTAKE FOR CASPER OTHER LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCT. CASPER SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT OR CONSEQUENTIAL OR ANY OTHER DAMAGES OF WHATEVER KIND, INCLUDING PERSONAL INJURIES OR DAMAGE TO PROPERTY, EXCEPT AS PROVIDED HEREIN.

Arbitration:

In the event, a dispute arises between you and Marble arising out of this Limited Mattress Warranty or Limited Adjustable Base Warranty including any question regarding its existence, validity or termination. Such dispute will be determined and settled by binding arbitration between the parties through arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause.

Governing Law:

The limited Mattress Warranty and limited Adjustable Base Warranty will be governed by the laws of Singapore

Warrantor:

The Marble Sleep Company Private Limited

160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore (068914)

Contact: support@hellomarble.co

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