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MARBLE SLEEP'S 10 YEAR LIMITED MATTRESS WARRANTY

Congratulations on your purchase of a Marble Sleep Co Mattress! We're excited that you decided to give us a shot and we're committed to giving you the best experience when it comes to sorting out the kinks in our product.

Your new Marble Mattress is covered by a 10 year limited warranty (the “Mattress Warranty”). This limited Mattress Warranty gives you specific legal rights.

This limited Mattress Warranty extends to mattresses manufactured by The Marble Sleep Co. (“Marble”), purchased directly from Marble or any of our authorized retailers, and located in Singapore.

Our Mattresses are designed to work on a base that is capable of supporting the weight of the Mattress and the user(s). We also recommend a base that's a flat and firm surface which will give you the best possible sleeping experience and prolong the lifespan of the Mattress.

This Mattress Warranty does not cover your Product if you use it in a manner incompatible with that intended design.

This Mattress Warranty extends to:

This limited Mattress Warranty extends to the original purchaser of any of Marble's Mattress who is located in Singapore. Customers who purchased their Mattresses through marble’s trade program and use those Mattresses for commercial purposes (for example, in a hotel or store) are “Trade Customers.” and will have a separate warranty governing that relationship and aftercare of those Mattresses.

All of Marble's warranties, including any implied warranties, are valid only for the period of time the Mattress is owned by the original purchaser of the Mattress. The “original purchaser,” for the purposes of this Mattress Warranty, is the first purchaser of the Mattress from Marble or a Marble authorized retailer. Please retain a copy of your receipt as proof of purchase. All Marble limited warranties are not transferable.

Our Warranty and responsibilities:

Marble warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 10 years from the time your Mattress is purchased by you, when the Mattress is used normally for its intended purposes in the home and on a bed base that is structurally capable of supporting the weight of the Mattress and user(s).

Our limited Mattress Warranty covers:

This limited Mattress Warranty applies to the following Defects:

  • Deterioration causing the Mattress to have a visible indentation greater than one (1) inch compared to the surrounding mattress areas after full recovery from load. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and foundation.
  • Any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage.
  • Any manufacturing defect in the zipper assembly of the Mattress Cover.

Marble expects you to not experience such indentations, but if you do, it is covered under the terms of this limited warranty.

This limited Mattress Warranty does not cover the following:

  • Comfort preferences.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, tears, stains, odors, unsanitary conditions, folds, footprints, burns, cuts, or signs of jumping on the bed, rodents, insect damage or other infestation, damage from liquids or gels or blood or bodily fluids or other fluids, or damage from weather or sun exposure.
  • Damage caused by commercial use, such as in a hotel or store
  • Any mattress manufactured by Marble sold by resellers who are not authorized retailers.
  • Mattresses that has previously been purchased or used by another consumer.

In the event of a Defect, Marble's sole and exclusive liability and your sole remedy under this limited Mattress Warranty will be, at Marble's option, to provide a repaired or replacement Mattress or Mattress Cover, subject to your fulfillment of “Your Responsibilities” below. Replacement Mattress Covers may be provided in a color different from the Mattress Cover you originally purchased.

Your responsibilities:

In the event of a Defect and in order to get the benefit of this limited Mattress Warranty, you must return your Mattresses or Mattress Cover to Marble and provide us with proof of the original date of purchase. Should shipping costs be required to return your Mattress, you will NOT be responsible for those costs.

Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Mattress Warranty or by e-mail to the e-mail address found at the end of this limited Mattress warranty.

If you wish to replace your Mattress with a more expensive Mattress (an “Upgrade Mattress”), then please e-mail Marble at the e-mail address set forth at the end of this limited Mattress Warranty. You will be required to pay the difference between the original purchase price of the Mattress and that of the Upgrade Mattress, plus the cost of any related additional system pieces necessary for such Upgrade Mattress.

Marble will repair or replace (as applicable) and ship your Mattress or Upgrade Mattress back to you.

Replaced or repaired Mattresses are subject to the same limited Mattress Warranty as the original Mattress. If you obtain a replaced or repaired Mattress, the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. If you purchase an Upgrade Mattress, a new warranty term will begin upon the purchase of the Upgrade Mattress.

Limitations on liability:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL MARBLE OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF MARBLE HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. MARBLE'S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.

Arbitration:

In the event a dispute arises between you and Marble arising out of this Limited Mattress Warranty including any question regarding its existence, validity or termination. Such dispute will be determined and settled by binding arbitration between the parties through arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause.

Governing law:

This limited Mattress Warranty will be governed by the laws of Singapore

Warrantor:

The Marble Sleep Company Pte Ltd

160 Robinson Road, #14-04

Singapore Business Federation Center

Singapore (068914)

support@marble.co

TLDR:

Call Us, We'll Sort You Out..👍👍